Frequently Asked Questions

1. How can I contact you?
2. What are your business hours?
3. What is your shipping policy?
4. What is your return policy?
5. What is the sizing for your hats?
6. What happens if my item is out of stock?
7. What if I need to cancel my order?
8. What happens after you take my credit card information?

Answers...

1. How can I contact you?

   You can reach us by email at customerservice@yawkeywaystore.com or at 1-800-336-9299.

   Back to Top

2. What are your business hours?

   Our business hours are Monday through Friday from 9am to 5pm EST.

   Back to Top

3. What is your shipping policy?

   Please click here to view our shipping policy.

   Back to Top

4. What is your return policy?

   Please click here to view our return policy.

   Back to Top

5. What is the sizing for your hats?

   Please click here for our Franchise caps sizing chart.
   Please click here click here for our Closer - wool blend caps sizing chart.
   Please click here for our Stretch Fit caps sizing chart.

   Back to Top

6. What happens if my item is out of stock?

   If any of your items are out of stock a customer service representative will contact you via email, if you do not have any email address we will call you to inform you of your out of stock. You may email us or call us back with either an alternate item to replace the out of stock or to ship your order without the that item.

   Back to Top

7. What if I need to cancel my order?

   If you would like to cancel your order please contact us via email at CustomerService@YawkeyWayStore.com or call us at 800-336-9299. Please do not do a return authorization, it does not cancel your order.

   Back to Top

8. What happens after you take my credit card information?

   Generally, credit cards are not charged until we ship the item(s) to you. However, when you pay for your order using a credit card that is associated with a checking account, we may pre-authorize your order amount with your credit or debit card issuer at the time you place the order, which may have an effect on your account balance.

   Back to Top